FAQs

If you are exhibiting at this year’s show and have a question, it’s worth checking the FAQ’s below – these are the things we have been asked the most over the last few years.

Q – Is there free parking onsite?
A – Yes – there is plenty of parking at Hangar’42, and there is no charge.

Q – How to I register for staff passes?
A – We will provide you with a form as part of your Exhibitor Manual that should be completed and returned. Please use this to advise us of staff names, and don’t register your staff via the public registration system.

Q – What time can I start setting up on 7th November?
A – We normally aim to have the hall safe and ready for exhibitors to enter by around 14:00 on the build day, and we stay onsite until around 18:30. You can also get access from 08:00 on the Wednesday if you have any quick setting up or finishing off to do. The rules are different for vehicle and container exhibitors, who are asked to arrive in the morning to position in the hall. Full details are provided before the show.

Q – What is included in the stand package?
A – Shell scheme stand packages include walls, carpet, a name board, a 2 amp plug socket and basic lighting unless agreed otherwise. All exhibitors also receive basic listings on our website and in the printed Exhibition Guide.

Q – How do I order furniture?
A – We have a supplier for rental furniture, and they have a huge range available. Their order form is part of the Exhibitor Manual, which you should have received when you booked your stand. You are also welcome to bring furniture with you.

Q – Is there wifi in the hall?
A – Yes – there is free wifi that can be used by all exhibitors and visitors. If you require a strong connection for demonstrations or online work, we recommend that you book dedicated bandwidth. We can ask the venue to price this on your behalf.

Q – What colour is the carpet?
A – The carpet on stands is usually light grey.

Q – How can I fix things to my stand?
A – Posters and other lightweight items can be fixed using hook and loop pads. You will require the ‘hook’ part, which is the scratchier of the two. You can buy these in most major stationery shops and online.

Q – When will I receive my stand number?
A – Because we sell space by the metre, it’s difficult to predict how many stands will end up being in each block. For that reason, we don’t usually provide stand numbers until a few weeks before the event. However, if you require one for promotional purposes, do let us know as we can normally assign a few numbers in advance.

Q – Can I invite a customer from a different industry?
A – Yes, but please do talk to us first. We regularly monitor registrations, and contact anyone who isn’t working within the industry to check their eligibility. We would hate to accidentally upset your clients, so do please warn us.

Q – Is the cafe open during the build day?
A – No, but the organisers will be provided hot and cold drinks and snacks all day in the lobby to keep everybody going.

Q – Can I drive into the hall to unload?
A – Only if you are unloading very early and have special permission. Otherwise, we’ll get you as close as possible to the loading bay doors when you are unloading, and we’ll have dollies and sack trucks on hand to assist you as well.

Q – Can I arrange a delivery to the venue before the show? 
A – That will depend on the size of the item and how busy the venue is in the days leading up to our event. Last year they were very helpful, and we were able to assist everyone who needed an advance delivery.

Q – Can I put leaflets on the cafe tables? 
A – If the lounge is sponsored (it usually is), then we’re afraid not – the sponsoring company would have full rights to branding in that space.